Successful Transformation is Holistic in Nature
Too often, modernization projects are boiled down to technology and process. There exist other major impediments to modernization, like the people and culture piece. Our Mindful Modernization® approach transforms an agency’s mindset, operations, and technology with a holistic customer-centric, agile, and secure solution.
Mindful Modernization White Paper: Updated with New Case Studies
REI Systems Mindful Modernization
Mindful Modernization Success Story
Better Connecting Innovators with Federal Funds to Change the World
Our client helps businesses commercialize their innovations. The agency’s public website serves as a gateway for connecting entrepreneurs with federal funding, but its lack of user-centered design and search made it difficult to understand the program and find the information entrepreneurs needed.
Using our Mindful Modernization approach, REI applied our agile and human-centered design processes to build a cloud-native, web application and implemented a Google-like search capability to advance search results.
We took a confusing and overwhelming process of applying for government funding and made it easier and faster for small businesses to commercialize their innovations.
Results
Scaled mission operations Improved citizen user experience Increased applications Streamlined processes
Read More Mindful Modernization Success Stories
We Help You Respond to Mission Challenges
Our impressive track record of delivering successful solutions into production is due to our Mindful Modernization approach. We help clients:
Increase program productivity through streamlined processes and automation- Scale mission capabilities on-demand to meet challenges
- Extract and analyze critical data for actionable mission strategies
- Boost customer satisfaction for greater trust
REI’s Application Modernization Capability Overview
Build Modern Apps That Improve Citizen Experiences
REI’s CX Playbook offers federal agencies a step-by-step guide with best practices, checklists, and templates about how to create modern applications and digital services that increase customer satisfaction.
