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REI Systems

The Challenge

In the private sector, Mission-Enabling IT is often the key competitive advantage. For example, Uber’s software tracks cars, matches them with prospective customers, and processes payments; Uber’s IT gives it an advantage over taxicabs. Mission-Enabling IT can be just as important to the success of government agencies. For example, FEMA’s disaster assistance technologies help people and businesses respond to and recover from a hurricane – needs that can’t wait three weeks for a traditional government payment.

In fact, government agencies often perform unique missions with aging technology and dedicate 80% or more of their IT budget to operations and maintenance, leaving little money for innovation around their mission.

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Unique Missions Call for Unique Solutions

Common back-office activities, such as payroll, and infrastructure needs, such as telecom, are universal across organizations. These activities use technology that can be shared across agencies or employ commercial models used in the private sector. However, unique agency missions – like immigration, food safety, and bank regulation – call for unique solutions.

At REI, we know technology is important to almost every mission, so our best effort goes into mission and business analysis. We partner with you to understand your mission and work together to find the right process and technology to make you most successful in achieving it – without using “one-size-fits-all” technology. At the same time, we recognize that your technology must be flexible to changing contexts. We help you tailor the right solution for your agency’s unique mission.

Mission-Enabled Success: OPIC

The Overseas Private Investment Corporation (OPIC) provides financial products to US businesses to help them step into international markets, catalyze revenues, and provide job and growth opportunities. OPIC manages loans, loan guarantees, and political risk insurance across a portfolio of US businesses, sectors, and countries.

REI helped OPIC launch a Business systems Modernization (BSM) Insight initiative, replacing manual workfows with streamlined application processing, portfolio risk analysis, and pricing, and integrating the entire OPIC portfolio onto a single platform.

  • OPIC increased its loan volume by 146% from 2010 to 2016.
  • User satisfaction with this Mission-Enabling Solution is 96%.
  • US exports facilitated by OPIC grew from $0.41 billion in 2010 to $10.76 billion in 2016 – resulting in more than 7.8 million new American jobs from those exports direct or indirectly.

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Microservices     REI'S Approach

Future-Focused Microservices for Enduring Missions

REI Uses Microservices to Build Flexible Systems – Improving Them as Needs Evolve

Microservices is an architecture style, like building with blocks. Each service (block) includes a specific business function. Using microservices allows us to build Mission-Enabling Solutions quickly. Microservices also allow agencies to change technology as legislation, customer expectations, and available technology choices evolve in the future because REI can replace one Microservice without discarding hundreds of others. Changes in law or political priorities will not force an agency to throw out its whole solution and start over.

Mitigating Risk with Agile

Mission-Enabling Systems Can Be Risky, but an Agile Approach Helps Manage Risk

Developing complex and costly Mission-Enabling Systems can be risky, especially if your mission evolves or priorities change. Failure of a system may prevent an agency from providing a critical service to customers. Additionally, many agencies have found that systems developed with a “waterfall” approach ultimately look and work differently than expected – discouraging adoption and overall use of the new technology.

To avoid this pitfall, REI develops using an Agile approach – building small incremental parts of the system, inviting real users to try them, and asking for feedback frequently. By partnering with your agency in this way, we make sure we continuously and collaboratively agree on what the system should do, how it should work, and how it looks.

the benefits of adopting agile

Mission-Enabled Success: BHCMIS

Operational for the past 50 years, the Bureau of Primary Health Care’s (BPHC) Health Center Program provides cost-effective and quality primary health care services accessible to more than 24 million people annually through thousands of health centers. With bipartisan congress support, the Health Center Program is mission-critical and is perpetually growing its network.

REI has collaborated with BPHC for more than a decade, replacing legacy systems to streamline and optimize the implementation of the Health Center Program. We developed the BPHC Management Information System (BHCMIS), a suite of 11 system modules built using modular architecture that has been regularly modernized to withstand program changes triggered by legislative mandates and agency directives. Our modern-design, business-led solutions, Agile approach, and holistic support for program management have fostered a lasting partnership with BPHC and have helped affect large-scale organizational and systematic changes with the growth of the Health Center Program.

Custom Solutions Don’t Require Custom Code

We use modern platforms to deliver no-code and low-code solutions. We use several platforms, including proprietary options such as SalesForce and Appian, Government-owned platforms built using Microsoft and Java technologies, and open source options such as Drupal and WordPress. From a given platform, we work with well-established software modules that are already solving a problem successfully, but our experts can quickly create a new module or adapt an existing one as your need arises.

You can be comfortable that REI is technology-agnostic, which means we support your agency with the technology you have chosen – or, we can help you make the best choice for if you prefer. In many instances, we create a “proof of concept” using two or more different technologies, so the customer can see how each works before making a choice.

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REI Insights

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Contact us to learn more about how REI can help you achieve your mission with our Mission-Specific Solutions.

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