...May 1, 2019
In the private sector, Mission-Enabling IT is often the key competitive advantage. For example, Uber’s software tracks cars, matches them with prospective customers, and processes payments; Uber’s IT gives it an advantage over taxicabs. Mission-Enabling IT can be just as important to the success of government agencies. For example, FEMA’s disaster assistance technologies help people and businesses respond to and recover from a hurricane – needs that can’t wait three weeks for a traditional government payment.
In fact, government agencies often perform unique missions with aging technology and dedicate 80% or more of their IT budget to operations and maintenance, leaving little money for innovation around their mission.