Delivery Approach

Delivery Approach

Agile

At REI, we readily embrace the challenge of solving the most complex problems in government. IT solutions must change as needs shift. Flexibility is key. All of our project work is approached with an Agile mindset. We seek to deliver value fast.

Our Agile Delivery Framework is a continuously evolving and customizable approach to ensuring that our project practices and methodologies are delivering with agility. Informed by years of experience with pioneer projects in Agile Government, we can rapidly adapt to evolving needs and priorities. We collaborate more intimately with our customers and experiment in real time to continuously improve our solutions and practices. The end result is innovative IT solutions that avoid cost overruns, are proven effective, and meet the highest levels of quality required by the Government.

DevSecOps

REI uses a highly effective development, security, and operations (DevSecOps) approach to our software engineering. Our cross-functional, multidisciplinary teams introduce quality checks and security at the start of the software and application development lifecycle to help agencies reduce their risk and achieve their IT and business objectives.

REI’s DevSecOps includes:

  • Automation to ensure identical execution of highly repeatable processes
  • Continuous integration to maintain high quality / reduce errors, and increase the frequency of production releases without additional time
  • Continuous deployment toprovide faster time to market and repeatable process and make all team members accountable for the product
  • Continuous collaboration to increase exposure to the product and improve ideation
  • Continuous monitoring, from user experience to backplane diagnostics, to ensure real-time understanding of the entire software landscape

Customer Experience

Great customer experience (CX) is about providing a trustworthy, delightful, usable, and valuable experience to customers. REI Systems believes that CX is an imperative component to our solutions’ success. Our main goal is to provide a seamless CX at all touchpoints throughout the customer journey. We believe in creating an emotional connection with our customers. We build long-term relationships because of the valuable and consistent experiences we deliver. 

REI follows a human-centered design model to ensure we are developing solutions for your users’ specific needs. By following this approach, our end users drive our decisions and designs. Earning their trust and listening to their needs from the beginning sets us up for user adoption success after deployment and maximizes the return on your modernization investment.

IMPACT

Administration for Children and Families

CASE STUDY

REI helped ACF deliver more services faster to human trafficking victims with a modernized case management application.

U.S. Citizens and Immigration Services

CASE STUDY

REI partnered with USCIS to transform a monolith, paper-based system into a modern application that improved service and user experience.

NASA

CASE STUDY

REI Systems helped build NASA an automated, small business innovation research (SBIR) grants system to speed innovation.