The United States Patent and Trademark Office plays a critical role in protecting innovation, processing nearly one million trademark applications each year where timing, accuracy, and data integrity are essential. For decades, this mission relied on TRAM, a COBOL-based mainframe system supported by more than 20 disconnected legacy applications.

REI Systems partnered with USPTO to transform this mission-critical environment into TRM, a cloud-enabled, microservices-based platform that unifies data, workflows, and users across the trademark lifecycle. Through 24 deployments over 10 months with zero system downtime, the modernization improved performance, reduced ticket backlogs by 86%, achieved 99.8% uptime, and retired more than 20 legacy systems.

Watch the video below to see how REI Systems helped USPTO transform a high-volume, legally significant system at scale, without disruption, and with measurable results.

To learn more about the mission challenges and the impact of this transformation, you can read the full case study here.