Customer Experience

REI INSIGHTS

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Increasing Speed and Services for Victims of Human Trafficking

Increasing Speed and Services for Victims of Human Trafficking

REI helped OTIP-ACF agency developed an innovative solution that would provide long-term benefits with a new Case Management System (CMS). OTIP-ACF's mission is to provide leadership, partnership, and support services to victims. In 2018, the agency received three times as many requests than any previous years. This surge in demand, combined with a cumbersome process model across several federal agencies, led ACF to the decision to modernize its IT—specifically the case management system it uses to manage information and services for victims of trafficking.
A Portal to Improved Grantee Experience

A Portal to Improved Grantee Experience

The Federal government provides millions of dollars each year in grants to run various public service programs and to stimulate the economy. In 2016, the Government awarded more than $650B to 31,000 grantees across 150 federal agencies. Each year hundreds of thousands of users from grantee organizations work collaboratively to apply for, receive an award, and meet the post-award requirements. Grants.gov has successfully consolidated and centralized initial applicant interactions with the government. But once the applications are received by the federal agencies, grantees must deal with a variety of systems during the award and post-award phases of the grants lifecycle.