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Best Practices for Sustaining Centers of Excellence to Support a Culture of CX

Best Practices for Sustaining Centers of Excellence to Support a Culture of CX

As the digital revolution continues to accelerate, government entities at all levels recognize Artificial Intelligence (AI) as a transformative agent that is reimagining public sector services, ranging from Citizen Self-Services to intelligent automation that address operations inefficiencies and pain points. While AI’s potential to transform public sector services is undeniable, the challenge lies not just in harnessing AI’s vast capabilities but in doing so ethically and responsibly. This means proactively addressing potential risks to both citizens and governmental agencies through the establishment of comprehensive governance structures and guardrails that ensure the ethical and responsible use of AI.