Technologically speaking, government has traditionally lagged behind industry. However, the ever-increasing rate of technological, social, and industrial change over the past 20 years has brought about unprecedented risks and complexities for the government. By the mid-2010s, case studies emerged that demonstrated real results from building and sustaining government services using agile approaches.
The most significant challenge has been consistently establishing what is, or isn’t, agile. As such, two waves of agile experimentation through organizational change, technology modernization, and framework adoption have highlighted three key lessons.