The federal modernization journey can feel like a Herculean effort to keep pace with a digitally-dependent society—updating legacy systems; ...
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Gone are the days of the "waterfall" model in software development—those lengthy, risky processes that notoriously churn out cumbersome IT ...
Measuring the return on investment (ROI) for IT projects can be tricky, especially as the benefits of new technology aren't always clear in ...
The recent Executive Order (EO) 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence, followed by the ...
Enhancing Citizen Engagement through Empathetic Digital Services
In an age where innovation shapes our daily lives, governments are awakening ...
Why CX is an ongoing journey and not a destination.
Originally featured on NextGov
Anyone who has been stuck in traffic at an intersection ...