The federal modernization journey can feel like a Herculean effort to keep pace with a digitally-dependent society—updating legacy systems; ...
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Reading Time: 10 minutesAs the digital revolution continues to accelerate, government entities at all levels recognize Artificial Intelligence (AI) as a transformative agent that is reimagining public sector services, ranging from Citizen Self-Services to intelligent automation that address operations inefficiencies and pain points. While AI’s potential to transform public sector services is undeniable, the challenge lies not just in harnessing AI’s vast capabilities but in doing so ethically and responsibly. This means proactively addressing potential risks to both citizens and governmental agencies through the establishment of comprehensive governance structures and guardrails that ensure the ethical and responsible use of AI.
Reading Time: 7 minutesAs the digital revolution continues to accelerate, government entities at all levels recognize Artificial Intelligence (AI) as a transformative agent that is reimagining public sector services, ranging from Citizen Self-Services to intelligent automation that address operations inefficiencies and pain points. While AI’s potential to transform public sector services is undeniable, the challenge lies not just in harnessing AI’s vast capabilities but in doing so ethically and responsibly. This means proactively addressing potential risks to both citizens and governmental agencies through the establishment of comprehensive governance structures and guardrails that ensure the ethical and responsible use of AI.
Measuring the return on investment (ROI) for IT projects can be tricky, especially as the benefits of new technology aren't always clear in ...
The recent Executive Order (EO) 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence, followed by the ...
Enhancing Citizen Engagement through Empathetic Digital Services
In an age where innovation shapes our daily lives, governments are awakening ...